Help Center & Contact Us
How can we help?
Call
Our hours are 9:00 AM – 5:00 PM CST, Monday – Friday.
(Don’t wait on the phone for answers. Check our FAQ section below.)
FAQ
How do I check the status of my Evoshield order?
Check the status of your Evoshield order using our Order Tracker. You will need your order number and the email address you used at checkout. You can also use the chat box in the bottom right corner of any page. Please note that items from the same order may ship separately and stock orders ship within 48 hours from our warehouse.
Can I change or cancel my order from Evoshield if it hasn’t shipped yet?
No. We begin processing orders as soon as they are placed to ensure timely delivery. Once an order is confirmed, we cannot make any changes or cancellations. Most products are eligible for return within 30 days of receipt.
Which payment types does Evoshield accept?
Evoshield accepts Visa, MasterCard, Discover, and American Express credit or debit cards. You can also pay using a Klarna or PayPal account. We also accept Apple Pay and Google Pay on supported devices.
Can I pay with a gift card at Evoshield?
A gift card purchased on EvoShield.com can be redeemed on EvoShield.com or our other sites, including Wilson.com, Slugger.com, DeMarini.com, and Luxilon.com.
How do I buy an Evoshield gift card?
You can buy a gift card on our website.
Where do I enter a discount or promo code on the Evoshield website?
You can enter a discount or promo code on the “Review Bag” page of your order or on the “Checkout” page. Once you've added all items to your shopping bag, enter your code in the promo code field then click "apply.”
The EvoShield item I want is out of stock. Can you notify me when it is available?
Yes. You can sign up to be notified via email when a product comes back in stock directly from the product detail page. Click the bell icon on the product size/color to access a form that will prompt you to enter your email address.
Can I leave feedback on EvoShield.com about a product I purchased?
Yes. We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the reviews section at the bottom of the page.
Can I place a tax exempt order at EvoShield?
Yes. We offer tax exempt purchasing for qualifying organizations. If you believe your organization is eligible for tax exempt purchasing, please visit the Tax Exemption page to get started.
Where can I find size information for EvoShield products?
Size information for all of our products is available on the Sizing Charts page of our website.
How do I return a product to EvoShield?
If you ordered your product directly from EvoShield.com use our Return Form to start a return. You will need your order number and the email address you used to place the order. Follow the steps to submit your return for eligible items. On the final return confirmation page, you will be able to print your UPS return shipping label or find the scannable QR code to use at the UPS store to send the item(s) back to us. This information will also be sent via email.
What is EvoShield’s return policy?
EvoShield offers returns on most stock items within 30 days of receipt. Please note that custom products cannot be returned. Custom items include anything that has a personalized logo, name, number, personalized color, etc.
When will I receive my refund for an EvoShield return?
Once we receive your item(s) at our warehouse, we will process your refund back to the original form of payment within 3-5 business days.
Can I exchange a product ordered at EvoShield.com?
No, we do not offer exchanges. If you need a different item, you can start a return for a refund and place a new order at any time.
When will my EvoShield order ship?
Ground Orders normally take between 24-48 hours to ship out of our warehouses on business days. Orders placed with expedited shipping, if placed before the 1 pm CST, will ship the same business day.
Does EvoShield offer rush shipping?
Orders must be placed by 1 PM CST to be eligible for next-day or second-day shipping on business days. This means that the order can ship same-day from our warehouse if you place it before 1 PM CST on a business day. Custom orders and other made-to-order products have lead times and will ship within the specified timeframe on your order confirmation.
Does EvoShield ship everywhere?
We are unable to ship to the following:
- PO Boxes
- Any address outside the United States
- Freight forwarders
- APO addresses
Using any of these as a shipping address will result in your order being cancelled.
What if my order gets delivered and I am missing an item?
If an item from your order is missing, please contact us and our team will file a UPS claim on your behalf. We will follow up with you within 48 hours with the claim status and next steps.
What is the EvoShield Limited Warranty policy?
Most EvoShield products carry a one-year limited warranty from the date of purchase by the original purchaser from EvoShield.com or an authorized dealer.
How do I submit a warranty request on an EvoShield product?
You can submit a warranty request and find complete the terms of EvoShield Limited Warranty on our website.
What can I purchase with the voucher from my EvoShield Limited Warranty claim?
A voucher from a warranty claim can only be used to purchase the same product or a comparable product to the one your warranty claim was originally submitted for. Vouchers cannot be used on custom items.
Can I return a custom product to EvoShield?
No. Because we build these products specifically to your custom requirements, we cannot accept returns. It is your responsibility to review your order and confirm that it is correct before submitting it to us. EvoShield cannot refund personalized products if the issue is due to: typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. EvoShield also reserves the right to reject any designs with profanity or offensive content. For full terms and conditions of your order, please see Custom Product Terms of Sale.
When will I receive my custom EvoShield product?
The lead-time for each custom item is displayed within your shopping cart. Please check your order confirmation email to view the estimated lead-time for the custom item(s) you purchased. You will receive an email with tracking information as soon as your custom item(s) ships.
Can I cancel or modify my custom EvoShield order after it's placed?
No. Once you place your order we begin the process of building your custom product specifically for you. Therefore, we cannot accept cancellations or modifications to the design of custom products.
Can I return an item to EvoShield that I bought on sale?
No. Sales are final when you purchase an item during the sale period. This is indicated on each of our product pages as well.
Can I exchange an item at EvoShield that I bought on sale?
No. Sales are final when you purchase an item during the sale period.
Why was my EvoShield sale order cancelled?
If your order was cancelled, it was likely due to a stock issue. Our sale items sell fast and at times our system cannot keep up with the demand.
Can I cancel my EvoShield order if I bought it on sale?
No. We cannot change or cancel orders that are already in the process of shipping. In addition, the sale price cannot be extended once the sale has ended.
Will EvoShield adjust the price of my sale items after my order is complete if the price is different on the website?
No. We are unable to adjust any previous orders prices, no matter how recent.
Can I use a group discount on top of an EvoShield-wide sale?
No. If you are already part of a particular customer group and wish to participate in a Wilson sale, you will need to set up a new account with an alternate email address before proceeding. You may also checkout as a guest to receive a sale price.
When will my EvoShield sale item ship?
With any high-volume sale, we see extended shipping timelines. The estimated shipping time for the sale product should be displayed on the product page on the EvoShield website.